Shipping and Delivery Policy

At Silverji, we are committed to ensuring that your silver jewelry reaches you in perfect condition and in a timely manner. Please review our shipping and delivery policy to understand how we process and deliver your orders.

1. Order Processing

Once your order is placed, our team begins processing it immediately. Please allow up to 24 hours for order processing, quality checks, and packaging. You will receive an email confirmation once your order has been successfully processed and dispatched.

2. Delivery Timeframe

We strive to delivered your order within 72 hours / (3 days) of receiving the order, provided that there are no delays due to unforeseen circumstances, such as public holidays, courier delays, or natural calamities. We work with reliable shipping partners to ensure that your items reach you as quickly as possible.

3. Shipping Costs

Shipping charges will be calculated at checkout based on your delivery location. We offer the following shipping options:

• Standard Shipping: The product will be shipped within 3 days of receiving the order.
• Express Shipping: Faster delivery options may be available at an additional cost, depending on your location

Shipping charges (if any) will be clearly stated before you complete your purchase.

4. Shipping Locations

We currently ship across India. Please note that delivery times may vary depending on your location. If your location falls outside our standard delivery areas, our customer service team will contact you to discuss alternate shipping options.

5. Tracking Your Order

Once your order is shipped, you will receive a confirmation email with tracking information. You can use this information to track your order in real time and stay updated on its delivery status.

6. Missed or Failed Deliveries

In the event of a failed delivery attempt (due to incorrect address details, recipient unavailable, etc.), our courier partner will attempt to redeliver your package. If the delivery fails again, the item will be returned to us, and we will contact you to arrange for redelivery (additional shipping charges may apply).

7. Delivery Delays

While we aim to deliver your order within 72 hours, certain factors beyond our control, such as weather conditions, strikes, or logistical challenges, may cause delays. In such cases, we will keep you informed about the status of your delivery.

8. Lost or Damaged Shipments

If your package is lost or arrives damaged, please contact us immediately at info@silverji.com or +91 8981871258. We will work with the courier service to resolve the issue and ensure that you receive a replacement or refund.