Refund and Return Policy

At Silverji, we take pride in providing high-quality silver jewelry and strive for customer satisfaction. However, if you are not entirely satisfied with your purchase, we are here to help. Please read our refund and return policy carefully to understand the process and terms.

1. Eligibility for Returns

You can request a return for any item purchased from Silverji within 7 days of receiving your order. To be eligible for a return, the following conditions must be met:

• The item must be unused, in the same condition that you received it, and in its original packaging.
• A successful unboxing video must be provided, showing the box being opened for the first time upon delivery. This video will serve as proof that the product was received in its original condition.
• All tags, certificates, and additional items (if any) must be included in the return.

2. How to Request a Return

To initiate a return, please follow these steps:

• Contact our customer service team with your order details and the reason for the return.
• Attach the unboxing video as part of your return request. Returns without this video proof will not be accepted.
• Our team will review your request and provide you with instructions on how to return the product.

3. Return Shipping

Once your return request is approved, you will be responsible for securely packaging the item and shipping it back to us. You will be responsible for paying the return shipping costs unless the product was defective or damaged during delivery. We recommend using a trackable shipping service to ensure that the return reaches us safely.

4. Refund Policy

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us at info@thesilverji.com or phone – +91 8981871258

Please note that any shipping charges or additional fees incurred during the original purchase are non-refundable.

5. Non-Returnable Items

The following items are non-returnable and non-refundable:

• Custom or personalized jewelry
• Items purchased on sale or clearance

6. Damaged or Defective Items

If you received a damaged or defective item, please contact us immediately. We will arrange for a replacement or refund, provided that a valid unboxing video is submitted as proof of the damage.